We connect the world’s leading brands to their customers.
BPO 2.0: The Future of CX, Now.
We’re an elite CX outsourcer for the world’s startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.
Customer inspired. Client Driven.
A Connected Lifecycle Empowering the
End-to-End Customer Experience.
Omnichannel Service & Support.
ibex Connect.
Elite Outsourced Customer Care.
- Customer Sales & Support
- Global Talent Network
- Award-Winning Agents
- Customized Contact Centers
- Performance Technology
- Deep information security
Digital Customer Acquisition.
ibex Digital.
Online Customer Acquisition.
- Search & Social Advertising
- Digital Order Orchestration
- Precision Conversion Attribution
- Payment Distribution
- Bid Optimization
Surveys & Feedback Analytics.
ibex CX.
All-Channel Digital Customer Outreach.
- Lifecycle Touchpoint Outreach
- Email, Text, & Web CX surveys
- 5-Star Surveys
- Real-Time Issue Resolution
- Data Analytics & Visualization
- Social Media Monitoring
The world’s leading brands trust ibex.
#1
Telecommunications Network
#1
Money Transfer Service
#1
Global Company
#1
Retail & E-Commerce
#1
Shipping & Logistics
#1
Streaming Media & Content
#1
Consumer Electronics
#1
Extended Warranty
#1
Leading Set Top Box
#1
Ride Sharing Service
#1
Fitness Device
#1
Warehouse Club
We are a
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company.
We are a perfectly disruptive synthesis of people, technology, and expertise, delivering highly customized, flexible, and scalable CX programs for dynamic & discerning brands.
Flexibility @ Scale:
A global CX delivery infrastructure.
Designed for speed, scale and performance.
United States
7 sites
3,000+ FTEs
Nicaragua
3 sites
3,000+ FTEs
Jamaica
6 sites
8,000+ FTEs
United Kingdom
W@H
35 FTEs
Pakistan
7 sites
6000+ FTEs
Philippines
8 sites
10,000+ FTEs
Honduras
1 sites
400+ FTEs
We have not lost a Top 10 Client in over 6 years
30,000+
employees
Highly Trained
Entrepreneurial Culture
Proven Processes
Across the
world.
31 Service Delivery Locations
Disruptive markets
(Pakistan) for English
Enterprise Grade
Infrastructure.
PCI/HIPAA Certified Tier 4
Hardened Data Center
No Single point of failure
Leading Security Solution
Ready to upgrade your customer experience?
Let’s discuss your next move.